Key facts
- Use the Telephone Call Centers and Outsourcing And Offshoring Consulting industries, or NAICS 561422, Telemarketing Bureaus and Other Contact Centers.
- Outsourced centers sell agent time to clients, so the CEO and VP of Operations watch cost per agent hour.
- Workforce management and quality leaders choose most of the tools agents use every day.
- Each row is a filter as the app names it.
- FilterPick industry, title and place.
- RevealReveal the people who fit.
- SendBuzz Send on paid plans.
Outsourced centers sell hours
A BPO earns money for each agent hour or each handled call. Agent turnover, training time and schedule adherence decide profit. Messages that speak to those numbers fit how owners and operations leaders already think.
Who chooses what
- CEO or President: client contracts, locations, large vendors.
- VP of Operations: site performance and staffing.
- Workforce Management: scheduling and forecasting tools.
- Quality and Training: call scoring, coaching, onboarding.
The Buzzlist filters for call centers
Copy these into Find. Each row is a filter as the app names it.
| Filter | Set it to |
|---|---|
| Industry & keywords: industry | Telephone Call Centers, Outsourcing And Offshoring Consulting |
| Industry & keywords: NAICS codes | 561422 |
| Industry & keywords: company keywords | contact center, BPO, customer support outsourcing |
| Job titles | VP of Operations, Director of Workforce Management, Quality Assurance Manager, CEO |
| Seniority level | C-suite / CXO, Vice President, Director |
| Company size | 51 to 100 employees, 101 to 500 employees, 501 to 1000 employees |
| Location | Your states, cities, or ZIP codes with a 5 to 100 mile radius |
Large companies run in-house contact centers too. That buyer is a VP of Customer Service at the company, in its own industry.
On paid plans you can type the same list as one sentence, and Buzz ranks who fits best. Plans and prices.
Timing
Centers ramp up for client peaks such as open enrollment, tax season and the holidays. Reach them before a ramp, not during one.
Mistakes
- Mixing in-house support teams with outsourcers.
- Writing to site supervisors about contracts.
- Ignoring offshore parents of US centers.
Is the call centers data any good?
Contact center staff turn over quickly, so recent records matter. Paid plans show the job-change flag and the email check status where the data has them.
On paid plans, standard verification is included, and a hard bounce through Buzz Send gives the contact back.
Questions about call centers data
What NAICS code do call centers use?
NAICS 561422, Telemarketing Bureaus and Other Contact Centers.
Who buys workforce tools at a contact center?
The director of workforce management, with operations signing larger contracts.
How do I find in-house customer service leaders?
Search titles like VP of Customer Service in the industries you serve, without the call center industry.
